Shipping & Order Fulfillment Policy

Delivery Timeline

All arrangements are scheduled for delivery either the same day or the following day, depending on order time, flower availability, and delivery capacity.

While we always strive to fulfill orders as quickly as possible, delivery times may vary during peak holidays, special occasions, or periods of high demand.

Contact Information Requirement

To ensure smooth communication regarding your order, a valid phone number is required at checkout. This allows our team to contact you promptly if any adjustments, delivery updates, or floral substitutions are needed.

Floral Availability & Substitutions

As flowers are fresh, seasonal products, certain blooms or designs may occasionally become unavailable on short notice.

While we always aim to create the exact arrangement selected, substitutions may sometimes be necessary to maintain the overall style, color palette, and value of the arrangement.

In such cases, our team will contact you to discuss alternative arrangements or suitable substitutions within your selected budget and style preference.

Refunds for Unavailable Orders

If none of the available replacement options are suitable for you, a full refund will be issued promptly.

Thank You

We truly appreciate your understanding, support, and trust in our floral studio. Thank you for choosing Valley De Fleur to be part of your meaningful moments.